Award in Conflict Management

Course description
Course nameAward in Conflict Management
Training providerThe Launch Group
Level

Level 2

AccreditedYes
Course duration

1 day

Who is this course for? (Eligibility and personal characteristics)This course is for anyone aged 19 or over, planning to work in a customer environment.
What will I study? (Key modules or content)

On this course you will learn:

  • How communication can be used to solve problems and reduce the likelihood of conflict.
  • How to assess and reduce risks in conflict situations.
  • How to communicate effectively and de-escalate conflict in emotive situations.
What are the entry requirementsNone
Requirements of the course e.g. personal protective equipment, tools, materialsNone
Progression and CareersThis course is useful for individuals who would like a better understanding of how to prevent conflict situations. You could progress to working in a customer service or Team Leader / Manager role.
Contact details For more information, please contact
NameClaire Fuller
EmailClaire@thelaunchgroup.co.uk
Telephone0191 261 8456