Award in Customer Service (Level 1)
| Course name | Award in Customer Service |
|---|---|
| Training provider | Penshaw View Training |
| Level | Level 1 |
| Accredited | Yes |
| Course duration | 1 day |
| Who is this course for? (Eligibility and personal characteristics) | This course is for anyone aged 19 or over. |
| What will I study? (Key modules or content) | This course will provide you with an introduction to the principles of customer service. The course aims to develop skills and knowledge surrounding all aspects of dealing with customers. These include the impact of vocal qualities and non-verbal communication upon customers' perceptions of the service they have received, to the importance of repeat business and a positive reputation. The course will help you to improve your effectiveness within the customer service sector. |
| What are the entry requirements | You should have basic Maths and English skills (Entry Level 3). |
| Requirements of the course e.g. personal protective equipment, tools, materials | None |
| Progression and Careers | Into customer service-based employment. Onto apprenticeship provision (level 2 or higher). Level 1 diploma in Work-Related Studies for the Customer Service Sector. |
| Name | Bev Cruddas-Ginks |
|---|---|
| bev.cruddas-ginks@penshawview.co.uk | |
| Telephone | 0191 543 7177 |