Award in Customer Service (Level 2)

Course description
Course nameAward in Customer Service
Training providerThe Launch Group
Level

Level 2

AccreditedYes
Course duration

1 day

Who is this course for? (Eligibility and personal characteristics)This course is for anyone aged 19 or over.
What will I study? (Key modules or content)

On this course you will:

  • learn how customer needs and expectations are formed.
  • develop interpersonal skills and appropriate behaviour required in the customer service environment.
  • practice responding to customers' problems or complaints.
What are the entry requirementsYou should have a basic level of English.
Requirements of the course e.g. personal protective equipment, tools, materialsNone
Progression and CareersYou could progress to working in a customer service role or where using a telephone is a part of the role. 
Contact details For more information, please contact
NameClaire Fuller
EmailClaire@thelaunchgroup.co.uk
Telephone0191 261 8456