Certificate in Contact Centre Operations
| Course name | Certificate in Contact Centre Operations |
|---|---|
| Training provider | The Launch Group |
| Level | Level 2 |
| Accredited | Yes |
| Course duration | 2 weeks, 37.5 hours per week |
| Who is this course for? (Eligibility and personal characteristics) | This course is for anyone aged 19 or over. |
| What will I study? (Key modules or content) | On this programme we will explore the different job roles and responsibilities in a Contact Centre, with a focus on improving personal effectiveness and team working. You will gain knowledge of the fundamentals of how to work with others, communication and problem-solving techniques in a business environment. You will study the rules of communication and customer service, including legal, regulatory and ethical requirements in a contact centre. Your customer service skills will be developed through role play. We will cover the process of selling in a contact centre, understanding the use of information for sales activities and how to make sales through a contact centre. The programme will also include employability training, a site tour, employer specific knowledge and a final interview with our client. Our tutors share a vast amount of experience working in both sales and customer service roles, with leading employers in the industry. This, combined with an interactive learning approach, during which you'll have the opportunity to practice taking parting in typical contact centre scenarios, enables you to gain valuable, accurate feedback and prepares you perfectly for the interview processes that lied ahead. |
| What are the entry requirements | You should have a basic level ICT and good communication skills. |
| Requirements of the course e.g. personal protective equipment, tools, materials | None |
| Progression and Careers | You could progress into employment with a Contact Centre, including roles such as:
All candidates receive a guaranteed interview. |
| Name | Claire Fuller |
|---|---|
| Claire@thelaunchgroup.co.uk | |
| Telephone | 0191 261 8456 |