Certificate in Principles of Customer Service
| Course name | Certificate in Principles of Customer Service |
|---|---|
| Training provider | Zenith Training |
| Level | Level 2 |
| Accredited | Yes |
| Course duration | 25 Hours |
| Who is this course for? (Eligibility and personal characteristics) | Learners who are aged 19 or over as of 31 August 2019 and do not already hold the qualification or equivalent. This qualification is suitable for anyone has already or would like to work in a customer service environment and is for someone who is comfortable learning online. |
| What will I study? (Key modules or content) |
|
| What are the entry requirements | You should have a basic level of English. |
| Requirements of the course e.g. personal protective equipment, tools, materials | Access to WiFi for the online learning platform via Laptop / iPad |
| Progression and Careers | You could progress to working in a customer service role or further qualifications |
| Name | Justine Shepher |
|---|---|
| JustineShepherd@Zenithtraining.org.uk | |
| Telephone | 0191 427 4651 |