Conflict Management

Course description
Course nameConflict Management
Training providerSkills South Tyneside
Level

Level 1

AccreditedNo
Course duration

Individual online unit

Who is this course for? (Eligibility and personal characteristics)

Who is it suitable for?

The course is for anyone looking to improve their confidence when dealing with conflict in the workplace.

This course is for those aged 19+. 

What will I study? (Key modules or content)

During this course you will :

  • Reflect about own Conflict Management skills
  • Identify potential risks that could lead to conflict and possible safety issues while at work.
  • Identify successful ways of avoiding conflict to ensure own safety in a situation
  • Identify the two types of blocks to communication
  • Identify the best model to help signal non-aggression
What are the entry requirementsCommitment to complete the course.
Requirements of the course e.g. personal protective equipment, tools, materialsIT and internet access
Progression and Careers

Our bite sized online modules are designed to develop your interpersonal skills and improve your confidence by giving you the tools to excel.

Contact details For more information, please contact
NameStephen Potter
Emailstephen.potter@southtyneside.gov.uk
Telephone07407736582