Diploma in Retail Skills

Course description
Course name	Diploma in Retail Skills
Training provider	University Centre Quayside
Level	Level 2
Accredited	Yes
Course duration	60 hours (30 hours a week for 2 weeks or 12 hours per week for 6 weeks)
Who is this course for? (Eligibility and personal characteristics)	This course is for anyone aged 19 or over who would like to progress into employment within the Retail sector.
What will I study? (Key modules or content)	Learning will include: Work effectively as part of a team Give customers a positive impression of yourself and your organisation Help customers choose products in a retail environment Deal with customers queries and complaints in a retail environment Process payments for purchases in a retail environment Reduce security risks in a retail environment Protect own and others health and safety when working in a retail environment
What are the entry requirements	19+
Requirements of the course e.g. personal protective equipment, tools, materials	This course will run remotely with an online classroom, students will need access to an internet enabled device to complete learning and assessments online.
Progression and Careers	This course will provide new knowledge, skills and behaviours to progress into employment within the Retail sector. Transferable skills developed will include: Communication skills Numeracy and literacy skills Using technology Problem solving Personal motivation and organisation skills Research

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