Diploma in Work Related Skills for the Customer Service Sector

Course description
Course nameDiploma in Work Related Skills for the Customer Service Sector.
Training providerPenshaw View Training
Level

Level 1

AccreditedYes
Course duration

10 days

Who is this course for? (Eligibility and personal characteristics)This course is for anyone aged 19 or over.
What will I study? (Key modules or content)

This course is designed to provide learners with the skills and knowledge they need to provide excellent service to customers. Learners will complete 13 units covering:

  • Creating First Impressions; Making conversation and Building Rapport; Complaint Resolution; Listening Techniques; Standardised Approach to Customer Service;
  • Communication Methods; Expectations of Working in Customer Service; Use of online and digital software and systems; Legislation and Regulation in the Customer
  • Service Environment; Personal Development within Customer Service; Awareness of Equality and Diversity; Customer Feedback; Teamwork in Customer Service.
What are the entry requirements

Level 1 Award in Customer Service. Preferably level one Literacy, however additional support provided for entry level learners.

Requirements of the course e.g. personal protective equipment, tools, materialsNone
Progression and Careers

Into customer service-based employment.

Onto apprenticeship provision (level 2 or higher)

Contact details For more information, please contact
NameBev Cruddas-Ginks
Emailbev.cruddas-ginks@penshawview.co.uk
Telephone0191 543 7177