L2 Certificate in Customer Service for Health and Social Care Settings

Course description
Course nameL2 Certificate in Customer Service for Health and Social Care Settings
Training providerCommunity First North East
Level

Level 2

AccreditedYes
Course duration

150 Hours

Who is this course for? (Eligibility and personal characteristics)This course is for anyone aged 19 who already have a qualification in Health and Social Care and wish to enhance their knowledge and skills around Customer Service, or those who wish to work in the sector specifically in a Customer Service role.
What will I study? (Key modules or content)
  • Preparing to Deliver Customer Service
  • Understand the Specific Needs of Customers
  • Effective Communication
  • Teamwork
What are the entry requirementsSuitably for the course assessed on initial interview.
Requirements of the course e.g. personal protective equipment, tools, materialsNone
Progression and CareersProgression opportunity to Level 2 Certificate in Adult Social Care or other health and social care related qualifications. Employment opportunities within the health and social care sector in a Customer Service role.
Contact details For more information, please contact
NameGill Tate
Emailgill@communityfirstnortheast.org.uk
Telephone0191 493 6990