Complaints and comments

Overview

When children and their parents are involved in Child Protection Conferences (and core groups) all those involved make every effort to ensure that the process is made as clear and straight forward as possible.

What we do when we get a comment or complaint

Whenever a comment or complaint is received we will make sure that:

It is dealt with quickly
It is dealt with by the right person
Every effort is made to resolve any problems

What you might complain about

The conference process
Whether the relevant inter-agency procedures have been observed correctly
Any other relevant concern in relation to the child protection process

Possible outcome of complaints

The complaint is upheld and further action is taken
A recommendation could be made to the core group for a specific piece of work to be completed
No further action considered necessary

Things that you may wish to comment on or make suggestions about

The quality of service given by a practitioner
The way the conference or core group is run
Whether you felt included in the process
Whether you felt your views were listened to
The venue and timing of meetings
The people invited to the meeting

Contact us

If you would like to let us know what you think about your experience of a child protection conference please post your comment, complaint or suggestion to:

South Tyneside Safeguarding Children Board,
38 Laygate Place,
South Shields,
Tyne and Wear,
NE33 5RT