If you are having issues with trees, hedges and leaves
If damage is caused by tree roots
In these cases, we will ask the Authority's Highways Engineers to carry out an investigation of the actual causes and take their advice regarding remedial action.
Damage by roots at the base of a tree to footpaths, walls and buildings
Sometimes it will be reasonable to remove a particular root however, where this could lead to instability of the tree, this would create an increased risk and therefore alternative actions would be required. Where a tree is a particularly valuable asset, it may be that the Council will pay for repairs to the damaged structure and retain the tree. In circumstances where such a repair is impossible without the removal of the tree in the view of the engineers, then the tree may be removed.
Where a tree is removed under such circumstances, a replacement tree will be planted in a nearby location during the following planting season.
Regarding claims involving alleged moisture depletion induced subsidence, evidence in the form of soil analysis, level and crack width monitoring and engineers' reports will be required as a standard and we will investigate each individual claim thoroughly to determine the validity of the claim and will report its findings to our insurers.