Terms and conditions

All users of our leisure facilities must agree to abide by the following terms and conditions.

This agreement, together with the terms set out in any direct debit agreement you may enter into with us, constitutes the entire agreement. Where there is a conflict between the terms of this agreement and that of any direct debit agreement, these conditions shall take precedence.

We reserve the right to make reasonable changes to these Terms and Conditions at any time.

• We reserve the right, in exceptional circumstances, to suspend any activity or close a facility without prior notice.
• On occasion and due to circumstances outside of our control, we reserve the right to:
  • cancel classes; or
  • reschedule those which are poorly attended.
• In the event of any Get Active Member or Discount Card Holder not conforming to any of these terms and conditions, including any misuse or abuse of leisure staff, facility or equipment, we reserve the right to withdraw, without refund, your card and/or require you to leave the facility immediately.
• Lockers are provided for the safekeeping of valuables. All valuables are left at the owners risk and the facility cannot be held responsible for any loss or damage to personal property incurred, unless caused by our negligence. In the event of loss or damage to your personal property, please inform a member of staff.
• We can remove the contents from any locker used overnight which has not been paid for. You can claim the contents from the facility reception for up to six weeks after removal. After this time, it will be treated as lost property.
• We will compensate you for any loss or damage you may suffer if we fail to carry out our obligations under this agreement, or to a reasonable standard, or breach any duties imposed on us by law (including if we cause the death or personal injury to you by our negligence), unless that failure is:
  • your own fault;
  • a third party unconnected with our provision of services under this agreement; or
  • events which neither we nor our suppliers could have predicted or prevented even if we had taken reasonable care.
• Our liability to compensate you (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount, depending on whether the damage was due to a negligent act or omission by us.
• You are required to behave in a manner that is considerate to the needs of other users and must not damage the facility or equipment provided.
• You must use the facility and equipment in the proper manner and consult a member of staff if unsure.
• Any change in personal details (e.g. change of name or address) should be forwarded to the Systems Administrator at Haven Point, Pier Parade, South Shields, NE33 2JS.
• 24 hours cancellation notice must be given for an advanced booking or three hours notice for a fitness class. You will be charged the full price if the booking space cannot be filled or risk losing your booking rights.
• Before using any leisure facility you should be satisfied that you are fit and able to do so. If you have any medical complaint or condition that may affect your ability to exercise, you should refrain from doing so. 
• If you suffer from any medical condition or complaint which may impact upon your ability to fully participate in exercise and despite this you chose to do so, it is your responsibility to inform a member of leisure staff or fitness instructor of your medical condition or complaint.
• If using our gym facilities, you must complete a health questionnaire and undergo an induction programme. When completing the health questionnaire you must give full and honest answers.
• It is your responsibility to inform a member of the gym staff of any changes to your health after the completion of the Health Questionnaire and Induction Record.
• We ask during busy periods that time spent on gym equipment is limited to 20 minutes each, otherwise you may be asked to move on by a member of leisure staff.
• Please read our safety guidelines for pool, class or gym.
• Appropriate clothing and footwear should be worn when using the facility.
• As a user of the facilities your health and wellbeing is of paramount importance to us. In view of this, we may offer you advice and guidance on health and wellbeing related issues.
• All Get Active Discount Cards and Duo and Multi memberships are non-transferable. We reserve the right to withdraw a card, without refund, when the card is used by anyone else except the registered user.