Terms and conditions

If you want to cancel a class booking, you must contact one of our facilities any time up to three hours before the class starts. This gives us the opportunity to offer your place to someone else.

If you do not cancel your class and fail to attend, or attempt to cancel within the three hour notice period you will accrue a "default" on your account. Three or more "defaults" on your account in a calendar month will result in you losing your advance booking rights. You will be placed on a "suspension list" for 14 days and will only be able to attend a class during this period if there are spaces available on the day.

Late entry

Please try to allow yourself plenty of time to check in/pay so that classes can start on time. The warm up is an important part of the class and entry can be refused once the class has started. This is important during busy periods.

Registration

Jarrow Community Pool / Jarrow Focus / Monkton Stadium / Temple Park Centre:

Please make sure that for all classes a ticket is collected at reception and your visit is recorded.

Haven Point / Hebburn Central:

To prevent you having to queue at reception, pre-booked members can go straight to the studio/poolside for registration. If you have not booked, even as a member you must visit reception to have your place officially allocated, simply "dropping in" to the class is prohibited.

Please ensure that your name is ticked off the register, otherwise it will appear that you have not attended the class and could result in you accruing a "default" on your account. The recording of your visit is your responsibility and not the instructor.