Terms and conditions

Termination and freezing your membership

  • Once a Duo or Multi membership has been entered into, it cannot be changed or terminated before the expiry of the minimum period, except in certain circumstances.
  • A request for termination during the minimum period may be considered in the event of any of the following:
    • you are moving away from the area;
    • you are suffering from sustained medical problems, illness or injury which make it no longer practical for you to be able to use the facility; or
    • your financial circumstances have adversely changed since starting your membership.
  • A request for termination during the minimum period must be accompanied with appropriate supporting evidence. Any information will be treated in confidence.
  • You may also terminate this agreement during the minimum period if;
    • We significantly reduce the facilities or opening hours;
    • We close the facilities for refurbishment for a period of more than four weeks.
  • We will use our reasonable endeavours to give you notice of the change (either in writing or by displaying a sign in the facilities). If you wish to terminate your membership due to the reasons stated above, please give us 30 days notice in writing.
  • Contracts can only be terminated when the customer has provided 30 days written notice after the minimum period has passed. The 30 day notice period begins on receipt of the cancellation request. The next direct debit within this 30 day period is payable. If you terminate your membership (in accordance with the terms stated above) we will refund your membership fee which you have paid in advance which relates to a period after termination.
  • Where a direct debit is unpaid we will be entitled to recover this as a debt.
  • We may terminate this agreement in the following circumstances:
    • if you commit a serious or repeated breach of this agreement or breach the Guidelines for Use and are provided with a 7 day default notice to remedy the situation but fail
    • if any part of your membership fee remains unpaid 30 days after its due date for payment; or
    • if you provide us with false details which you know to be false when applying for membership
  • If we terminate for any of these reasons, we reserve the right to retain a proportion of the money which you have paid us under this agreement to cover any reasonable costs we have incurred as a result.
  • We will consider a request to freeze a membership if you are pregnant or suffering from an illness or injury that means you may be temporarily unable to use the facility. You are required to submit appropriate evidence in support of your request. We will extend the end date of your paid in full membership or stop direct debit collections to reflect the agreed period of suspension.
  • Termination of membership requests within the minimum period and membership freeze requests should be sent to haven.point@southtyneside.gov.uk or, if by letter, we recommend it be sent by recorded delivery to ensure it is received to (Haven Point Pier Parade South Shields Tyne and Wear NE33 2JS)
  • Termination requests outside of the minimum period should be sent to (info@debitfinance.co.uk) or, if by letter, we recommend it be sent by recorded delivery to ensure it is received to (Debit Finance Collections, Administration, PO Box 6046, Milton Keynes MK1 9BA). For South Tyneside Council employees please email: laura.robinson@southtyneside.gov.uk or kim.hunter@southtyneside.gov.uk
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